A 99.9% Server Uptime
Our website hosting platform is based on a solid, world–class hardware architecture and a strongly customized Linux version. Thus, no matter what your site is, or how many visitors you have, or even in case there is a denial–of–service assault, our physical machines will remain up and running and your web sites will stay visible online.
Our website hosting plans packages come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
If you want to deliver a topflight web hosting service, you can barely trust the default network configuration in a datacenter. We’ve set up our own custom internal network so as to ensure an ultra–fast connection speed with the rest of the world.
And because of this, no matter which data center facilities you opt for: our USA data center, our UK data center, in our FI data center, in our East Europe data center or our AU data center, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee is available with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it’s your cash at risk, you can’t feel really safe. Because of this, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In case you do not feel content with our service or if you want to get a more robust hosting solution, such as a VPS web hosting plans or even a dedicated web hosting plans – you will receive your money back in full, without obscure costs or return taxes.
24/7 Technical Support
We have punctiliously picked each member of our 24x7 support department to ensure that we can offer the best possible client care service that you can possibly get. Each of our technicians has several years of experience dealing with web hosting accounts behind his back, hence they know what they are doing. Plus, they are at your disposal 24x7x365 – you’ll be able to touch base with them whenever you want and they’ll reply ASAP.
Their average ticket response time is below 20 minutes, whereas with many other hosting firms you are forced to wait for days. And we also offer a 1–hour response time guarantee. No matter what happens, your questions will be responded to within 1 hour.