Customer Support Channels
A Sixty–Minute Response Time Guarantee
Every single assistance request you submit to us will be attended to within maximum 60 minutes. In case your trouble ticket or email requires further assistance from an admin, we will forward it and leave a note to inform you that your matter is being worked on. If you take advantage of our Managed Servers package, any of the tasks included there will be carried out at a time of your choosing.
A Top–Quality Help Desk Service
Our help desk support staff will be at your disposal twenty–four–seven if you require help working with our Web Hosting Control Panel or with any of the apps that we install for you on the server. Furthermore if you need help handling the everyday administration tasks on your dedicated hosting server, you can take advantage of our Managed Servers package, that includes backup hard disk storage space, Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Area
Each dedicated web hosting plan comes with our free Web Hosting Control Panel, which features a circumstantial knowledge base and a set of step–by–step video tutorials. Whenever you require help with the Web Hosting Control Panel, just click on the Videos or Help buttons situated in the upper right corner.