Customer Support Channels
A 1–hour Response Guarantee
Our user service staff is trained to instantly attend to all of our website hosting plans customers’ problems and advise demands. Through our ticketing system, you’ll be able to send your inquiry and a support crew member is going to get back to you within maximum one hour. Realistically, practice has demonstrated that the standard reaction period is Twenty or so minutes.
A Top–quality Support Service
You’re able to contact us 24x7x365 with any query you might have relevant to Maxelerator Ltd’s solutions. We’ve specialists working continuously to deliver assistance when needed. You can utilize the ticketing system or send us an e–mail at any time, or you can pick up the phone or make use of the online chat during business hours.
An Intuitive Help Section
The Control Panel includes a detailed know–how base which is built into all sections. In each section, you’ll find a Help button that will load for you a group of step–by–step guides on how to use a selected feature or accomplish a particular action. Additionally, we have created educational video lessons so as to get a better idea of the Control Panel’s interface.