A ticketing system is the most popular means of correspondence that hosting companies offer to their customers. It is usually part of the billing account and is the easiest way to deal with a problem that takes a certain amount of time to examine or that has to be forwarded to a server administrator. In this way, all replies contributed by either side will be kept in one location in case someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which means that you’ll need to sign in and out of no less than 2 accounts in order to perform some procedure or to contact the hosting company’s client support staff. If you would like to administer a handful of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Also, it could take a substantial length of time for the hosting provider to reply to your ticket.