A ticketing system is the most popular means of correspondence that hosting companies offer to their customers. It is usually part of the billing account and is the easiest way to deal with a problem that takes a certain amount of time to examine or that has to be forwarded to a server administrator. In this way, all replies contributed by either side will be kept in one location in case someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which means that you’ll need to sign in and out of no less than 2 accounts in order to perform some procedure or to contact the hosting company’s client support staff. If you would like to administer a handful of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Also, it could take a substantial length of time for the hosting provider to reply to your ticket.
Integrated Ticketing System in Website Hosting
In contrast to what you may find with lots of other web hosting providers, the support ticket system that we are using with our website hosting plans is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not need to memorize several log-on credentials, as you will be able to manage your tickets and the web hosting account itself from one single place. So, in case you’ve got an inquiry or run into an obstacle, you can get in touch with our client service team members immediately. Our system comes with an intelligent search mechanism. This goes to say that even in case you’ve posted a plethora of tickets over the years, you’ll be able to find the one that you want without any difficulty. On top of that, you can see knowledge base guidelines for fixing commonly encountered complications.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting plans, which goes to say that you won’t need a different support platform to touch base with our technical support staff – you can do this on the spot as soon as you encounter a predicament. Opening a new ticket takes several clicks of the mouse and tracking down an older one is equally easy. Using our clever search filter, you can swiftly track down any ticket that you’ve already opened. You can open a ticket at any given moment whatsoever since our client support staff members are available 24 hours a day, 7 days a week, 365 days a year and answer in no more than 1 hour, although it rarely takes that much to get assistance. With Hepsia, you’ll have everything in a single location and you can just forget about having to sign in and out of two or more platforms to solve a simple issue.