Lots of users who start using their very first hosting account, or change companies, usually have inquiries about how particular things are completed or have troubles setting up different things, including emails, site settings, and so on. This is the reason why, many web hosting providers have compiled documentation with the most common questions and problems so as to help their clients get info swiftly and easily. Consequently, the technical support staff can devote more time to real issues that certain customers may be encountering, because the solution for the minor things will be available on the World Wide Web and customers can easily solve them without touching base with the client support staff. Having elaborate documentation is very important, especially for new clients with no experience whatsoever, as the web hosting service involves a large number of functions and many people can become perplexed about what to do. A good knowledge base can both help you execute the things that you need and become aware of how the web hosting service works as a whole.
Extensive Online Documentation in Website Hosting
Our website hosting packages feature an in-depth knowledge base where you can find information about all the difficulties that you may chance upon and their resolutions. You can learn how to create and manage a mailing list, how to use an .htaccess file, or how to proceed if the settings of your email client are correct, but yet you are unable to send email messages, for instance. We’ve done our utmost best to be as thorough as possible and to encompass all the available options so as to save you time and effort and to offer you different solutions for each and every problem. The knowledge base comprises informational articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every section of the Control Panel, whilst if you would like to check the whole archive of articles, you can go to the Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated hosting plans include thorough technical documentation where you will see info about all the functions that our in-house created Hepsia Control Panel comes with, as well as solutions to different questions and problems that you may run into. All configuration guides feature elaborate specifications, which is the reason why you will not have to worry about omitting something if you are aiming to export a database, for example. The troubleshooting articles encompass a range of viable reasons for specific issues and the solution for each of them, so in case you are unable to send emails although you have the correct outgoing mail server settings, for example, you can swiftly find out what the reason for this might be and recover the problem with a few clicks of the mouse in your email client. As Hepsia offers quite a few features, you will be able to find relevant articles in every section. In case you would rather look through all help articles, click on the Help link, which is located in the upper right-hand corner of the screen.