A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It's an efficient way to get some info about the web hosting services or have some problem resolved as you're talking with a live representative. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the low chance of mistakes at the time you exchange information such as usernames or domain names, the faster response time as the communication is real-time plus the fact that you don't have to stay on the chat all the time - you're able to do another thing while the representative examines the issue in question. Also, you'll be able to join a live chat room from any computer that is connected to the world wide web, avoiding the telephone rates that you will need to pay if you are calling to another country.
Live Chat Support in Website Hosting
We supply a live chat support service for all of the website hosting plans
that we offer and we will assist you with almost everything live. In case you don't have an account with our company yet, we'll provide you with more details about the packages so as to help you to select the most suitable package. If you are a current customer, we can help you with any billing or general matter and even with plenty of common technical matters, for instance an email address setup in a desktop e-mail client. When you are unable to call us for some reason or you are in some country where we don't have a local telephone number, our live chat will be the best option to contact us. Of course, some issues require more time to analyze and test, therefore you will have to open a support ticket to our technicians, but nonetheless, we can save your time and assist you with lots of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we supply with all of our semi-dedicated hosting plans
, you will be able to get the answers for any questions you have or get a lot of issues dealt with in no time. The service is online each and every day, therefore you will be able to get in touch with an agent even on holidays and weekends. If you're unsure which package is better for your websites or if our revolutionary cloud hosting platform matches some system requirements, you may come on the live chat before you purchase anything. In case you're an existing customer, you'll be able to get more info about billing issues, account settings along with a number of common technical problems you may encounter, for instance if you are unable to set up an email account in a client on your computer system. The live chat will save you plenty of time regardless where you are or when you contact us.