One-Hour Response Guarantee
Understand more about the 1-hour response time guarantee and in what ways you, as a customer, can benefit from it.
If you’ve ever got any inquiries in regard to your web hosting package or if you encounter a problem with your sites, you will need to get in touch with the respective web hosting provider’s tech support team. It may not make a difference how fast they will answer if you have a question of a generic nature, but an issue like an unsuccessful software app update, for example, may result in your site becoming damaged or unavailable on the web. And the longer you have to wait for the support team to assist you, the longer the website will be down. In case you offer services or goods online, any outage will influence your site harmfully and you may lose current or potential visitors. Lots of web hosting providers, chiefly resellers, handle emails and tickets within 24 hours, but in the Internet age that is much too long, as clients will rarely come back to a website that is not functioning correctly for prolonged periods.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from our company, you can forget about waiting for hours and hours, or even a whole day, to get a response to an e-mail or a technical support ticket. Irrespective of when you touch base with us, we’ll get back to you within no more than 60 minutes with any technical and pre-sales queries that you might have. The fact is, our actual reply time hardly ever surpasses twenty to thirty minutes. As we are working 24x7x365, you’ll always receive support in a well-timed manner and we are aware of exactly how vital that is in the digital age. Shortly after you contact us, we’ll reply to your inquiries. If you stumble upon any technical obstacle, we’ll tackle it instead of you, or we will give you all the needed information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client service staff reps will be at your service at all times and they will reply to any trouble ticket that you open through your hosting Control Panel within only one hour. The ticket response time is guaranteed regardless of whether you have a general enquiry with regards to your semi-dedicated server
or you experience a certain obstacle and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to lend you a hand, as we’re available 24 hours a day, 7 days a week to cope with any billing, technical or general issue. If you get in touch with us about anything that’s within our capability, we will solve it before we reply to you, which suggests that you won’t have to wait for hours or even days while the problem persists. In case there is something that you need to do on your end, we will provide you with the needed information – what workable solutions to try, what actions to take, etc.