Learn exactly what phone support includes inside the web hosting world.
Though this isn't the mainfactor to identify a trustworthy website hosting supplier from a bad one or a reseller from an actual provider, being able to call and talk to a live person is a sign that you are not working with a one-person firm and that you'll be able to reach somebody every time you're looking for support. The telephone support for hosting services may range from common to dedicated, thus the problems that can be resolved through a call differ based on the service provider. Usually, these matters are simpler and feature billing or 1st level tech issues as more difficult problems usually require a support ticket where both you and the administrators can track the proceedings with a particular issue. However, the option to phone call your supplier can save you lots of time and efforts for the countless small issues which will eventually show up at the time you manage your website hosting account.
Phone Support in Website Hosting
Because we have live phone support 14 hours daily, you are able to call us and consult with one of our customer support representatives to get more information about all of the website hosting plans
that we offer and make sure that our servers match the system requirements for your web sites prior to purchasing anything. For your benefit, we have telephone numbers on three continents and you will be able to call the one closer to you - in the USA, Great Britain or Australia. If you are already a customer, you will be able to call about general and billing matters, and about some technical issues. In case the situation is strictly technical or it can take more time to handle, you'll have to go through our ticketing system, that will allow both you and our technical support team to monitor the details supplied by both sides.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours daily as a part of the support services for each and every semi-dedicated server
package that we provide. Since some issues are more complex and time-consuming, you'll have to open a support ticket in case you experience such an issue, still for all of the billing, general or small-scale technical issues you can always give us a call and we'll assist you instantly to save you the time you will have to spend on opening a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your sites on our advanced cloud platform or you can receive any other general information about our semi-dedicated solutions. We now have local numbers in the USA, Great Britain and Australia as well as a worldwide number, so that you will be able to call the one that is nearer to where you are.